Our Return Policy in short
At Simris, we are committed to indisputable quality and customer satisfaction, and hope you'll love our products as much as we do. Should you for any reason not be happy with our products, we will accept returns within 14 days of receiving the product. Before shipping your return, please be sure to contact us with your name, address, email address, order number and reason for wanting to return the product. We will get back to you ASAP with a return authorization (RA) number and further instructions. Please note that all returns must be approved by us and have an RA number. We will cover the shipping costs for your return.
Instructions for returning goods
If you would like to make a return, send us an e-mail containing your name, address, e-mail address, order number and a reason for wanting to return the product. Ship the item(s) for return within 14 days of receiving it. You are responsible for any damage incurred by items during the return shipment. Therefore, we strongly recommend that you send the products well-packaged, in good condition and in their original box and/or packaging. If possible, please provide us with a tracking number for the return shipment. If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product. All enquiries: Contact Us
Purchases Made through Third-Party Retail Partners
We apologise, but we are unable to help with product issues that may arise relating to items purchased through one of our trusted retail partners. Complaints, claims, concerns or questions regarding products purchased through a third-party retailer should be directed to your point of purchase.
Issuing a Refund
Once your return is received in accordance with our instructions, we will send you an email to notify you that we have received your returned item. Within 14 days, a credit will automatically be applied to your credit card or original method of payment.
If any items that you have received are defective or damaged, we will happily replace them with a new product. Please contact us for instructions on how to receive your exchanged item.
If you received a Simris product as a gift and it was marked as such when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be updated about your return.